Hello, my name is Shawn.

Cloud and Systems Engineer

Building endpoint and cloud infrastructure, from frontline support to large scale deployments.

Based in the DMV area. Currently Technical Support Specialist Principal (Hardware Analyst) at ITC Federal, supporting U.S. Department of Justice, EOIR work, with a Public Trust clearance.

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About Me

My path to IT started with customer service, years in a busy retail environment teaching me how to handle different people and solve problems under pressure. That foundation shaped how I approach every technical interaction: clear communication, patience, and a focus on making things easier for the people I support.

I built a hands-on IT foundation through formal study in computer engineering technology, earning certifications in CompTIA A+, Security+, and cloud platforms. My career progressed from frontline support to leading endpoint deployments at scale for 700+ users using Intune and Autopilot.

Today, I work in endpoint management and user environments in a large organization, and I build personal projects with AWS, Terraform, and infrastructure as code. I maintain a robust home lab, driven by a passion to design and scale the infrastructure behind the systems.

Education: A.A.S. in Computer Engineering Technology, Prince George's Community College, 2021. Western Governors University, B.S. in Cloud and Network Engineering, enrolled, coursework not yet started.

Proof, Not Just Tools

Real work, with repos and writeups you can check.

AWS Stock Notification System

Serverless stock alert prototype using Terraform, Lambda, SNS, and CloudWatch. Infrastructure as code, built for repeatable deployment.

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Home Lab Infrastructure

Proxmox, Docker, and automation in a practical, enterprise style home lab. Windows and Linux workloads, GPU passthrough, TrueNAS, Nextcloud, Nginx, Tailscale, and Grafana/Prometheus monitoring.

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Endpoint Deployment at Scale

Windows 11 hardware refresh for 700+ users with Windows Autopilot and Intune, standardized images, consistent security baselines, and Okta, Intune, and Entra ID access workflows including SSO and MFA enrollment.

Build Note

My Experience

A detailed look at my professional background and chronological trajectory.

Technical Support Specialist Principal (Hardware Analyst)

ITC Federal, U.S. Department of Justice, EOIR
June 2026 to Present

Resolve 10 to 20 hardware and service requests weekly through ServiceNow, typically same day unless awaiting a third party or requester, helping sustain court operations. Image, deploy, and replace endpoints through scripted workflows aligned with federal security and compliance requirements. Administer Okta provisioning and deprovisioning, SSO access, MFA policy enforcement, and authentication troubleshooting. Maintain hardware inventory and asset records. Clearance: Public Trust.

Hardware Support Technician

The Carlyle Group (via YUPRO)
July 2025 to May 2026

Deployed standardized Windows 11 images with Windows Autopilot and Intune during an enterprise hardware refresh for 700+ users, applying consistent endpoint security baselines. Coordinated laptop refreshes and enrolled devices through PowerShell assisted workflows, Intune, and Entra ID. Managed Okta, Intune, and Entra ID access workflows for 700+ users, including SSO assignments and MFA enrollment.

IT Support Assistant

University of Maryland, College Park
August 2023 to July 2025

First point of contact for the School of Architecture, Planning and Preservation. Administered 200+ Windows and macOS endpoints across two computer labs, supported classrooms, meetings, lectures, events, and livestreams with Zoom and audio/visual setup, and troubleshot high volume printing services and print servers with PowerShell.

Deployment Technician

Federal Communications Commission (via Oxford Global Resources)
April 2023 to July 2023

Migrated 2,000+ users from virtual desktop infrastructure to physical endpoints with zero data loss, configuring Active Directory access controls and Group Policy to support compliance and minimize downtime.

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What I work with

Technologies and platforms I use daily to build and manage infrastructure. Professional experience is listed separately from hands-on project experience, as on my resume.